Refund Policy
Refund Policy
You agree to pay all Service/Product fees, incidental charges (including, but not limited to, charges associated with installation, expedites, moves, adds, changes, deletions and cancellations), central, state and local taxes, surcharges, and other charges incurred on or through your account, including charges specified on the Agreement and any equipment purchases made through your account. Billing for each Service provided by us shall commence upon the completion of installation of such Service, which shall be defined as the date on which we tests and turns up such Service and notifies you that Service/Product is available for use. We are not responsible for any delays that impede your ability to use the installed Service, including, but not limited to, delays requested by you or caused by a third party or delays incurred as a result of problems connecting the installed Service/Product by you or a third party. Furthermore, we may charge additional fees for changes made by you to orders after the Agreement is signed by you, but before the Service/Product is installed.
Initial charges from us for Services/Products with recurring monthly fees will include any start-up or installation fees and shall be invoiced at the beginning of the first full month after this Agreement and the accompanying Service/Product Agreement are signed. All payments hereunder to us shall be due upon your receipt of our invoice. For your convenience, payment options include check, money order, or credit card (Visa, MasterCard, or American Express). Interest charges will be added to any past due amounts at the lower of 1.5% per month or the maximum rate allowed by law, prorated for each day past 30 days that payment is due.
Should you fail to keep your account balance, we shall have the right to suspend the Service or Product offered to you with upon ten (10) days written notice (except as specified otherwise by any regulations, where applicable) and continue billing until sufficient payment has been received by us. If the Service/Product is suspended due to your non-payment, it will not be restored until all charges (including any interest charges) and a minimum Rs. _____ restoration fee per Service/Product are paid in full. Should you fail to bring current your account balance within 10 days following suspension, we shall have the right to completely disconnect Service/Product, reclaim all of the Services or Products offered to you along with charges applicable and Early Termination Fees specified in the Agreement or the Service/Product Agreement. If Service or Product is disconnected but can be restored, we will only do so at your request and after all charges (including any interest charges) and a minimum Rs _______ restoration fee per Service are paid in full.
We may use any reasonable collection methods (including, but not limited to, sending your account to a third party collections agency and/or submitting your company to a credit rating agency for notation on your credit profile) to obtain payment for outstanding balances. You agree to reimburse us for its costs (including, but not limited to, reasonable attorneys’ fees and/or collections agency fees associated with collecting delinquent or dishonored payments equivalent to 25% of the balance due) and for additional fees assessed by us for any check returned for insufficient funds up to Rs. _____________.